Refund Policy

What this payment covers

The amount you pay through Garba Buddy is strictly the companion's fee for the tier you booked (Gold, Silver, or Diamond). It does not include, and is never applied toward, the venue's Garba or Dandiya entry ticket. Ticket arrangements are made separately, directly between you and your companion.

When a refund is issued

• Companion mismatch. If the person who arrives doesn't match the companion's registered photo and you report it at check-in, your booking is cancelled immediately and a full refund is processed.
• Companion no-show. If your companion doesn't arrive and doesn't respond in the in-app chat, report it from your booking, and you're refunded the full amount immediately, and the companion is charged a 30% penalty.
• Failed or duplicate payment. Any amount charged due to a payment gateway error that didn't result in an active booking is refunded automatically, or on request if it isn't.
• Cancellation before check-in. You can cancel any paid, upcoming booking from your dashboard. Cancelling more than 24 hours before the booked date refunds 80% (20% is kept). Cancelling 24 hours or less before the date refunds 70% (30% is kept), since the companion has likely already reserved that time.

What isn't refundable

• Venue entry tickets. Garba Buddy never sells or holds these funds.
• A completed booking (checked in via OTP) where the companion attended as booked, the service was delivered.
• Amounts already paid out to a companion for a completed, undisputed booking.

How to request one

Reach us via the details on our Contact page. Refunds, once approved, are credited back to your original payment method within 5–7 business days, subject to your bank or payment provider's processing time.